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FREQUENTLY ASKED QUESTIONS

YOUR QUESTIONS ANSWERED

  • WHAT DO I NEED FOR COSTUME REGISTRATION?
    For registration, you need the following size information. Ladies: Actual Bra Size (34A, B, C) Hip and Size (in inches) Bottom Piece Size (S, M, L) Ladies: Bra Option (Regular Bra, Wire Bra, Monokini, Whole Piece) Ladies: Bottom Piece Option (Bikini, Thong, High Waist, Boy Shorts) Men: Waist Size (in inches) Pants Size (XSmall – 5XL) Other: Female & Male: T Shirt Size (XS- 5XL)
  • WHEN IS THE DEADLINE FOR REGISTRATION
    Registration is open from the day our website is launched until costumes are sold out.
  • CAN I ORDER EXTRA ITEMS WITH MY COSTUMES?
    Each costume may have different additional options. Costumes may come with options for larger headpieces, collars, backpacks and other embellishments at an additional cost. If these options are available, they will be detailed on the registration page and in the section photo galleries, along with the cost attached.
  • I DID NOT GET A COSTUME; CAN I BE PLACED ON A WAITING LIST?
    We do not maintain a waiting list however, there are very rare instances where a masquerader may cancel their order and notify us. Please email info@sherleyenhancements.com and we will try our best to get you a costume however we cannot make any promises.
  • I HAVE A COMMENT/COMPLAINT – WHOM DO I SPEAK WITH?
    Please send any comments to info@sherleyenhancements.com or anyone listed on our contact page.
  • CAN MY FAMILY MEMBERS/FRIENDS JUMP IN THE SECTION?
    Only allows registered masqueraders to jump in the section. Non-masqueraders may observe from the side-lines, however they will not be allowed to participate.
  • WHERE AND WHEN IS THE START POINT FOR OUR SECTION?
    The starting point will be on your checklist along with our bands # of appearance in the parade lineup. Be sure to read your checklist for specific location (This will be available at costume distribution). The start time will also be confirmed in your checklist. Information will also be made available on our website and all social media platforms.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and other popular online payment platforms.
  • DO YOU OFFER INTERNATIONAL SHIPPING?
    Yes, we offer international shipping to many countries. During the checkout process, you can enter your location to verify if we ship to your country and view the available shipping options.
  • HOW LONG DOES SHIPPING TAKE?
    Shipping times may vary depending on your location and the shipping method chosen. We strive to process orders as quickly as possible, and you can find estimated delivery times on the product pages or during the checkout process.
  • WHAT IS YOUR RETURN POLICY?
    We have a hassle-free return policy. Please review our Returns & Refunds page for detailed instructions.
  • ARE THERE ANY ADDITIONAL COSTS, SUCH AS CUSTOMS FEES OR TAXES?
    Customs fees or import taxes may apply to international orders and vary depending on your country's regulations. Customers are responsible for any additional charges that may occur during customs clearance.
  • IS MY PERSONAL INFORMATION SECURE?
    We prioritize the security and privacy of our customers. We employ industry-standard encryption techniques and take necessary measures to protect your personal information. Please refer to our Privacy Policy for more details.
  • CAN I TRACK MY ORDER?
    Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can typically find this information in your order confirmation email or through your account on our website.
  • WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?
    If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, refund, or any necessary support.
  • HOW CAN I CONTACT YOUR CUSTOMER SUPPORT?
    You can reach our customer support team by using the contact information provided on our website. We offer various methods of communication, including email, live chat, and phone support. Our support team will be happy to assist you with any inquiries or concerns.
  • IS THERE A SIZE CHART?
    Yes we follow the following sizing: Male: ● Belt Size: One size fits all ● Trunk Size: ( XSmall-5XL) ● Male tights Size:( XSmall-5XL) Midline: ● Panty Size: (X-Small - 3XL) ● Bra Size: This is our bra size system ● 32A ● 32B / 34A ● 36A / 34B / 32C ● 36B / 34C / 32D / 38A ● 34D / 36C / 38B / 32DD / 40A ● 36DD / 38D / 34DDD / 40C ● 38DD / 36DDD / 40D ● 38DD/40DD/42D/44C ● 40DDD/42DD/44D Backline: ● Panty Size: (X-Small - 3XL) ● Bra Size: This is our bra size system ● 32A ● 32B / 34A ● 36A / 34B / 32C ● 36B / 34C / 32D / 38A ● 34D / 36C / 38B / 32DD / 40A ● 36DD / 38D / 34DDD / 40C ● 38DD / 36DDD / 40D ● 38DD/40DD/42D/44C ● 40DDD/42DD/44D
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